Refund & Return Policy

As per the Consumer Protection Act 2019 and standard e-commerce practice, personalised or custom-made goods are exempt from the standard return window. We do not accept returns or exchanges for:

• Change of mind after placing an order.
• Incorrect size or colour selected by the customer at checkout.
• Colour variations due to differences between screen display and physical filament colour.
• Minor layer lines or texture typical of 3D printed products (this is normal, not a defect).

We will offer a free replacement or full refund in the following cases:

• Manufacturing defect: the product is broken, structurally flawed or significantly different from what was ordered.
• Wrong item shipped: you received a different product than what you ordered.
• Lost in transit: the shipment is confirmed lost by the courier.

To claim, contact us within 5 days of delivery (or expected delivery for lost shipments) with your order number and clear photographs.

You may cancel your order before printing begins (typically within 12–24 hours of placing the order). Use the self-service cancel link on your order confirmation page or contact us immediately. If printing has started, cancellation is not possible and no refund will be issued. Cancelled orders that were paid online will be refunded to the original payment method within 5–7 business days.

Approved refunds are processed to the original Razorpay payment method (UPI, card, net banking). Refunds typically reflect in your account within 5–7 business days depending on your bank. We do not issue cash refunds.

Email us at er.ranaakshay@gmail.com or WhatsApp us at +91-7015653956 with:

• Your order number (e.g. AV123456)
• Clear photographs of the issue
• A brief description of the problem

We aim to respond within 1–2 business days.