Privacy Policy

Who we are

Avyukt Creations is a sole proprietorship based in India selling custom 3D printed products. Our website is https://kartexpress.co.in. You can reach us at er.ranaakshay@gmail.com or +91-7015653956.

What data we collect

Identity data: your name as provided during checkout.
Contact data: mobile number and email address.
Address data: delivery address, city, state and pincode.
Payment data: we do not store card details. Payments are processed by Razorpay (razorpay.com). We store only the Razorpay order ID and payment ID as proof of transaction.
Order data: products ordered, customisation inputs (photos, text), order status.
Usage data: standard server logs (IP address, browser type) retained for 30 days.

Why we collect it

To fulfil and ship your order.
To communicate order status updates.
To handle cancellations, defect claims and customer support.
To comply with applicable Indian laws.

Who we share it with

Shiprocket — our shipping aggregator. Your name, phone, address and order details are shared to create the shipment. Their privacy policy is at shiprocket.in.
Razorpay — payment processor. Governed by their privacy policy at razorpay.com.
We do not sell, rent or otherwise share your personal data with advertisers or marketing agencies.

How long we keep your data

Order records including personal data are retained for 7 years as required under Indian accounting and tax laws. You may request deletion of non-statutory data by writing to us.

Your rights

Under the Information Technology (Amendment) Act 2008 and the Digital Personal Data Protection Act 2023, you have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of data we are not legally required to retain. Send requests to er.ranaakshay@gmail.com. We will respond within 30 days.

Cookies

We use a single session cookie to manage your shopping cart. No tracking or advertising cookies are used. The session cookie is deleted when you close your browser.

Changes to this policy

We may update this policy periodically. The date at the top of this page reflects the most recent update. Continued use of the website after changes constitutes acceptance.